WildRobin Privacy Policy

Our Privacy Commitment

We are committed to safeguarding the information you share with us. That includes the details you provide when creating an account, the information linked to deposits and withdrawals, and any records needed to support security, compliance and customer care. WildRobin data protection is built around a simple principle: we only collect what we need for legitimate operational, legal and security purposes, and we handle that data with care. Where you want to review your preferences, you can manage account settings at any time or contact support for assistance.

The Information We Collect

When you register with us, we collect the details needed to open and manage your account. Based on our registration process, this includes your email address, your chosen password, your preferred currency and confirmation that your email address is valid through our email verification link. These details allow us to set up your profile, secure access to your account and make sure we can communicate important service information to you.

We may also collect verification information where this is required for compliance and security checks. Although specific document requirements can vary depending on the circumstances, verification may involve reviewing information you provide to confirm your identity or to support legal and regulatory checks. This is an important part of operating responsibly and protecting both your account and our platform.

For transactions, we collect financial and payment-related data needed to process deposits and withdrawals. Our available payment methods include:

• Visa
• Mastercard
• Crypto

When you use these methods, we may receive and process information connected to the transaction itself, such as payment identifiers, status updates and withdrawal details. We do not collect this information out of convenience; we collect it because it is necessary to complete payments, maintain accurate records and help prevent misuse of our services.

How We Use Your Data

We use your personal data to provide the services you expect from us and to run your account properly. In practical terms, that means using your information to create and maintain your profile, authenticate logins, verify account ownership and provide access to our casino products and customer support. Without this processing, we would not be able to deliver core account functions securely.

Your data is also used to process deposits and withdrawals through Visa, Mastercard and Crypto. Transaction information helps us confirm payments, monitor account activity, resolve payment issues and keep records that support our financial and compliance obligations. Where necessary, we use your information to investigate irregular activity, reduce the risk of fraud and protect our players and our business from abuse.

Another important reason we process data is to meet our legal and regulatory responsibilities. As a licensed operator, we may need to retain and review certain records to comply with applicable rules, including obligations connected to anti-fraud and anti-money laundering controls. This may include using your information for internal checks, security monitoring and responding to lawful requests.

From time to time, we may also use contact details to send service messages and, where appropriate, marketing communications. We keep this proportionate, and you can opt out of marketing messages at any time. If you want to review your communication choices, you can manage account settings or contact support.

Data Sharing & Third Parties

We do not sell your personal data. That is a clear part of our approach to privacy. Where we do share information, we only do so with trusted third parties that are necessary for running our services, supporting transactions, maintaining security and meeting regulatory obligations.

These third parties may include payment processors connected to the methods we support, namely Visa, Mastercard and Crypto, as well as service providers who help us operate our platform. We may also share limited information with partners involved in delivering casino content and live gaming services, including providers connected to games such as Poker, Live Poker, Live Blackjack, Live Baccarat, Live Roulette and Live Royale Club, where data sharing is necessary for account access, gameplay support or technical delivery.

Because we are licensed by PAGCOR in the Philippines, we may also disclose information where required to comply with requests from the relevant regulatory body or to satisfy legal obligations. In every case, we aim to limit shared data to what is necessary for the specific purpose. We expect our partners to handle personal information responsibly and with appropriate safeguards in place.

Data Security & Retention

Protecting your data is an ongoing operational responsibility for us. We use technical and organisational measures designed to reduce the risk of unauthorised access, loss, misuse or alteration of personal information. These measures include secure servers, controlled access to sensitive information and encryption technologies such as SSL to protect data transmitted through our website. Security is not treated as a one-off setting; it is part of how we manage our platform day to day.

We also restrict access to personal data to authorised personnel and service providers who need that information for legitimate business, support, security or compliance purposes. Where third parties process information on our behalf, we expect them to apply suitable standards of confidentiality and protection.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including account administration, payment processing, dispute handling and legal compliance. In some cases, we must keep certain records for longer periods in order to comply with regulatory requirements set by PAGCOR and with obligations linked to anti-money laundering laws. When retention is no longer necessary or legally required, we take steps to delete or securely anonymise the data.

Your Privacy Rights & Contact Info

You have important rights in relation to your personal data. Subject to applicable law and any legal obligations that require us to keep certain records, you may ask to access the information we hold about you, request that inaccurate details are corrected, or ask for deletion of data that is no longer required. You may also ask questions about how your information is used or raise a concern if you believe your privacy rights have not been handled properly.

Please note that some requests may be limited where we need to retain data for security, fraud prevention, payment processing, legal claims or compliance reasons. If that applies, we will explain the reason as clearly as we can.

If you would like to contact our privacy team or raise a data protection request, you can reach us through our live chat or by email. Our support channels are available 24/7, so you can contact support whenever you need help with privacy questions, account information or data-related requests. If your request relates to account preferences, you may also wish to manage account settings first before getting in touch.